Could all reservation requests please be sent to: thecroftreservations@stagereel.co.uk or via The Croft Manager on 07805397003, providing us with the following information:

• Name and contact number
• Number of guests and dates of requested stay
• Any additional services required

Alternatively, you may book online via visitLiverpool.com. The link for which is below.

The full cost of your stay is payable upon or in some cases prior to your arrival. In addition to the full cost of your stay, we reserve the right to charge a security deposit of £250 per apartment at the discretion of the Management. This is to cover damages or losses in the apartment, or for breaches of the terms and conditions. The balance of monies after paying for losses or damage or overstays or breaches of the terms and conditions, will be refunded to you within 3 days of your departure.

We will detail the total cost of your stay, the amount, how long you will be staying and the maximum number of guests and any other special requests that we can accommodate. You may extend your stay at any time, right up to the day of departure subject to availability. All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made to us in UK Sterling in the following forms: cash or cheque supported by cheque guarantee card.

Any cancellation must be notified to us in writing or by e-mail. If you cancel any time up to 28 days prior to the arrival date, the deposit will be forfeited. Cancellation within 28 days of the arrival date will incur a cancellation charge of 25% of the total amount of the booking If you cancel within 24 hours of the arrival time (taken to be 14.00hrs on the arrival date), you are liable for the FULL payment due on the booking.

If you wish to alter your booking (e.g., change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request. If you decide to change your stay in any way once it has commenced (e.g., change accommodation or the duration of your stay), we accept no liability for any loss, damage or additional expense and we cannot guarantee a refund of any costs already paid by you.

In exceptional circumstances we may find it necessary to cancel your booking we will endeavor to find an alternative. If this is not acceptable, and subject always to the next clause, we will refund any sum you have paid to us, which shall constitute full settlement. This is the full extent of our accepted responsibility. We will not be liable for any additional relocation costs. Whilst all reasonable efforts have been taken by the Croft to ensure that Bookings made under this Agreement are able to proceed, the Croft reserve the right to relocate any booking to another room of similar size and standard in the locality. The Client acknowledges that the Croft accept no liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.

If it is necessary to alter the confirmed itinerary before departure, we will use all reasonable efforts to notify you as soon as possible. If these alterations are unacceptable you may cancel that part of your booking that relates to the alteration and receive a full refund for that part of the booking, which shall constitute a full settlement.

6. Facilities & Services

A full inventory of furniture, equipment and utensils is available on request. Please note: No items must be removed from the apartment during your stay.

Unless otherwise specified, the prices quoted for all apartments include heating, electricity, gas, water and television.

All linen and towels are included and changed once a week for longer stays.

The maximum number of people as agreed on your booking confirmation can stay at any one time. The number of persons permitted to occupy the apartment is limited to the number of beds available. Under no circumstances may more than the maximum number of persons specified in the apartment description or in your booking confirmation, occupy the apartment except by prior agreement with the Croft. The Croft reserves the right to refuse admittance to the apartment to the hirer and their party if they are in breach of this condition. The deposit will be kept if this clause is breached.

Children under the age of 14 must be supervised by an adult guest at all times.

All apartments are usually available for occupation after 3:00pm on the day of arrival. Check in after 10pm may incur a £30 surcharge. Guests must telephone the Croft at least 1/2 hour before arrival so we can arrange to meet & greet guests at the apartment.

All apartments must be vacated by 11:00am on the day of departure, and all keys must be returned by 11:00am on that day. A fee of £10 will be charged for keys not returned within 24 hours of the departure out date.

Should the client fail to check out by 15:00 the Croft reserve the right to remove belongings from the room and accept no liability for the loss or damage of these items.

If there is any delay in vacating the apartment beyond the agreed time, a half day's rental, is charged to the client up to 3pm and a FULL days charge, thereafter, at the rate of the previous nights stay. Please note that the Security deposit will not be returned at the time of check out. This will be returned within 3 days after the check out date subject to loss, damages or incurred incidental costs or breaches of the terms and conditions.

The Croft assumes no responsibility for any items left behind in the apartments however such items will be stored by the Croft for a period of 2 weeks. After this time the items will be discarded and we will not be liable for any losses incurred.

9. Damage to Apartment

The hirer is responsible for taking all reasonable care of the property and its contents.

Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the apartment or its contents which has occurred due to negligence, willful damage or irresponsible behavior on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to the Croft management team. The cost of the repair or replacement must be agreed with and paid to the Croft. This amount may exceed the deposit amount of £250, however the Booking Guest will remain fully liable until all charges for damages or losses plus all costs incurred to make good any damages or losses. These costs may include any legal expenses incurred to recoup monies for damages or losses incurred.

We use all reasonable efforts to try and ensure that the accommodation offered by us is properly arranged and that the apartments are maintained to reasonable standards. We accept responsibility to take reasonable care in the organisational aspects of the stay but we are not liable and cannot be held responsible for actions of other guests. We cannot be held responsible for the loss or damage to goods or personal belongings at the accommodation. We are specifically not liable for events outside our reasonable control or if there has been no default or neglect by us and in no event shall we be liable for any special, indirect or consequential loss. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.

These conditions and terms of contract and all matters arising there from are subject to the laws of England and Wales and in the event of dispute, the client will be subject to the exclusive jurisdiction of the courts of England and Wales.

The Croft Apartments has the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests. In such circumstances, The Croft Apartments is not obliged to provide or locate alternative accommodation. The period of notice and the proportion of refund are at the discretion of The Croft Apartments.

The Croft cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation.

Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.

The Croft Apartments will not be liable for any loss or damage or loss to vehicles whilst parked on our premises.

Regrettably no pets of any kind are permitted under any circumstances. Only Guide dogs are allowed.

All information supplied by The Croft, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but The Croft is not liable for any variation however caused.

We do not expect and certainly do not want dissatisfied customers, but in the event that you are not entirely satisfied with the service offered, you should notify any complaint to our office as soon as possible to The Croft Management Team, 15 Crosby Road South, Waterloo, Liverpool L22 1RG or by email to kathleenemorrissey@hotmail.com. All reasonable steps will be taken to settle the problem. The Croft shall not have any liability for any complaint submitted after the completion of the rental period.

Smoking is not permitted in the apartments or in the internal communal areas.

The apartments cannot under any circumstances be used for partying playing loud music or general nuisance behavior. Guests must have regard for other occupants in the building. The Croft management reserve the right to terminate your stay if they deem such behavior has occurred. In the event of such a breach the FULL security deposit will be retained by Comfort Zone Apartments. No refund will be made if such behavior is deemed to have occurred.

As the apartments are used as serviced short stay accommodation they are exempt from security of tenure under the Rent Act. The Croft management reserves the right to access the apartment at any time without prior notice if it deems necessary.

Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment, at a rate of 8% above NatWest Bank's base rate in force at the time and shall accrue at such a rate after, as well and before any judgement.

All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Making a Booking, Payment of deposit or apartment fee or occupation of the apartment/s also indicates acceptance of these terms and conditions.